Unfortunately, we do not sell gift cards online.
\nIf you want to buy a gift, we offer a 30-day return policy.🎁️ 😀️
","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415075728530.json","name":"Promotions","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2026-10-01T13:11:37Z","category_id":4415071764242,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415071764242.json","name":"Promotions","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":21486405333906,"label":"Is the product in stock?","body":"If you don't see the product on our website, it is out of stock.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":20857735464594,"label":"Our stores.","body":"We have physical stores in Sweden, the Netherlands, Finland and Belgium.
\nThere are no inner shorts on our Tennis dresses. We recommend buying the matching \"Ace Minishorts\".
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":10049407052050,"label":"I don't have an answer from you.","body":"We always respond to our customers within 2 working days. If you did not receive a response from us, please also check your spam alt. send us a new email.
We are closed on public holidays.
","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":14,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522540553746,"label":"Did my subscription go through?","body":"When a bonus voucher is created, you will find it in the checkout step, provided you are logged in. If there is an active bonus check to use, you can select it under the discount code box.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":0},{"id":4415072318354,"label":"Underwear guide","body":"
You will find our underwear guide if you CLICK HERE.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4415066162066,"label":"Sports boxer","body":"Made of 90% Polyester and 10% Elastane.
\nOur Sports boxer is constructed to let you go further. Light as a feather and keeping you dry, the high-performance material, empowers you to take that extra rep. Not because you have to, but because you can.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4408205889810,"label":"The difference between Organic/Premium Cotton Stretch-boxer and Cotton Stretch-boxer.","body":"Organic/Premium Cotton Stretch-boxers are made of cotton weighing 190g / m2.
Our Cotton Stretch boxers are always in 12-, 10-, 7-, 5-, & 3-packs made of cotton weighing 170g / m2. This means that the feel and the elasticity of the Basic products can be perceived differently, mainly if you're used to the others with a slightly thicker quality.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4407058947858,"label":"Do you have a chat?","body":"
You can find our chat if you press the symbol in the lower corner \"Help\". When we are not online, our chatbot will help you as best as it can.
If the chat does not come up when you need us, you are welcome to contact us via email.
If the product is out of stock, it cannot be added to the shopping cart.
\nWhen many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur.
","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-10-02T12:28:31Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":8,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021073740,"label":"I want to complain about a product that has not been bought on bjornborg.com.","body":"In order to get your claim handled, we kindly ask you to contact the store where they were purchased as a distributor we cannot exchange/judge any complaints from direct customers. Claims like these need to be handled by the original point of purchase so please contact the store and they'll help you further. My best advice to you is either to go back to the store or email them.
","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-10-07T11:01:12Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":5,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021095459,"label":"Is it possible to buy boxers separately?","body":"Our boxers are only sold in the packaging that you see on the site. It is not possible to buy a color or a print separately if the product is not sold as a 1-pack.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360021091039,"label":"Can I call you by phone?","body":"The Björn Borg customer service team handles all support via e-mail and not via telephone.
If you have questions about your order, please CLICK HERE to contact us and we will help you! Our aim is to answer all emails within two working days, 9-16 CET.
Send us a request in the form at the bottom of this page, or press the small \"Help\" symbol in the bottom corner.
\nWe aim to respond to all emails within two working days.
\n
We are open and at your service (CET):
Monday - Friday 09:00 to 16:00
Saturday, Sunday and Swedish public holidays: Closed
We create sports fashion designed to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360021067780,"label":"When will I receive my sale order?","body":"During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the webshop, please consult our terms and conditions.
During Black Friday: Order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!
","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-10-02T12:28:31Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":8,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021059899,"label":"Where is my order?","body":"When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.
\n\n
BUDBEE - You will receive an SMS with your shipping information, if not, please download their app.
DHL - Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website.
UPS - Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website.
If there are no updates in the tracking within 10 days, please CLICK HERE and contact us so we can help you!
Find the right size using our size guide.
","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001928693.json","name":"Size guide","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001928693-Size-guide","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2026-10-01T13:27:41Z","category_id":360000855993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000855993.json","name":"Size guide","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000855993-Size-guide","outdated":false,"position":6,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167193,"label":"My discount code doesn’t work – what should I do?","body":"Discount codes cannot be used on already discounted prices or in combination with other offers.
","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-10-02T12:28:31Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":8,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167173,"label":"I purchased something just before the sale started, can I get the sale prices on my order?","body":"
In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.
\nBjörn Borg works actively to reduce our carbon footprint as well as secure good working conditions and respect the human rights of people manufacturing our products.
For full insight in our sustainability work, check out THIS LINK.
Cotton underwear should not be washed over 40 degrees nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener or tumble dry.
\nWe do recommend you to consult the washing instructions in your product for detailed care instructions.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360009032394,"label":"I want to claim my product / damaged / broken","body":"1. CLICK HERE to register your complaint. We need a photo of the damaged product, where our logo is clearly visible, along with a written description explaining the problem. Do not return the product to us, please keep it until you have received a response from us.
\n\n
2. Once our customer service has handled and approved your complaint, they will contact you via email.
","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-10-07T11:01:12Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":5,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009031734,"label":"What are my payment options?","body":"For your convenience, we offer a wide range of the most popular payment methods when shopping on our site.
\nThe displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which have to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.
","section":{"id":360001926113,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926113.json","name":"Payment","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926113-Payment","outdated":false,"position":0,"created_at":"2018-09-11T12:44:41Z","updated_at":"2025-12-10T15:05:51Z","category_id":360000842694,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842694,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842694.json","name":"Payment","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842694-Payment","outdated":false,"position":4,"created_at":"2018-09-11T12:43:54Z","updated_at":"2026-10-16T08:40:13Z","description":"What payment options are offered?","source_locale":"en-us"}},"position":0},{"id":360009165793,"label":"I have not received my order confirmation.","body":"You should receive an order confirmation within a couple of minutes. If you have not received this email please check the spam folder of your email account.
Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact our Customer Service before you place another order at our website. CLICK HERE to contact us!
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":4444498445202,"label":"Will I keep my bonus if I make a return? ","body":"Yes, you will be able to keep your bonus check upon return. We will notify you via email when your return has been received and what your new bonus check code is.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":2},{"id":4412546396178,"label":"When will I receive my refund?","body":"Your refund will be processed once we have received and checked your return. This usually takes 2–4 weeks from the date you sent the package.
Unfortunately, we cannot resend a package that has been returned to us. We will refund you as soon as we receive the return.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":7},{"id":4444472785554,"label":"For how long is my bonus check valid? ","body":"Your bonus check is valid for 6 months.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":3},{"id":360009072154,"label":"Can't place order?","body":"Having trouble placing your order? Try the following steps:
\nRefresh the page or try placing your order from another device (like a mobile phone or computer).
\nIf the issue continues, switch to another browser. Our site works best with Google Chrome.
\nTry a different payment method. For example, if you used invoice last time, try paying by card instead.
\nStill not working? Contact us here and we’ll help you out!
\nIf money was withdrawn despite a failed order:
\nThe amount will be automatically refunded within 1–5 business days, or adjusted on your invoice.
\nIf the refund takes longer, please reach out to your bank for details on their processing times.
\nUnfortunately, it is not possible to combine 2 placed orders. These will be sent in separate packages.
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":4},{"id":4444470502546,"label":"How much do I need to spend to get a bonus check? ","body":"To get a bonus check you need to reach 1000 Points = 100€ / 100$ / 100£.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":4},{"id":360021073020,"label":"Delivery time.","body":"Your order is shipped within 1–2 days (1–3 days after holidays).
\nStandard delivery takes 3–10 business days (Mon–Fri) after dispatch from our warehouse in Sweden, depending on the market.
\nAll orders are trackable via DHL/UPS/Bring/Budbee/Instabox. You will receive a tracking number by email once your order has shipped.
\nPackages are not shipped on public holidays. During public holidays, sale periods and weekends, the delivery time for our shipments may sometimes be longer than usual.
\nOur warehouse is closed on Swedish public holidays.
\nThe order will only appear on your account when it is sent, provided you were logged in when the purchase was made.
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":5},{"id":4444384044434,"label":"How do I collect bonus points? ","body":"As a TEAM BORG member, you´ll get a 5% bonus on everything you shop. 1€ / 1$ / 1£ = 10 points.
\n1000 points = 1 voucher á €5.00
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":5},{"id":4444401601810,"label":"How does the membership levels affect me? ","body":"When a bonus voucher is created, 1000p is removed per each bonus check. But you keep your total bonus that governs what membership level you are at.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":6},{"id":4444294372370,"label":"Can I change the delivery method?","body":"Unfortunately, we have no technical possibility to change the delivery method in your order afterward.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":8},{"id":360021073620,"label":"I don't want to receive the newsletter.","body":"At the bottom of a received newsletter there is a link you can click to unsubscribe from our newsletter. If this does not work, please send us a message here in the widget and we will help you.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":7},{"id":4416361489170,"label":"What should I write in the second address field at checkout?","body":"In addition to the mandatory address fields marked with (*), you have the option of entering additional information in the second address field. This is available for any other information that is necessary for or facilitates delivery, for example:
\nCompany name
\nApartmentnumber
\nc / o
\nIf you have a short and simple delivery address, you can leave the field blank as it is not mandatory.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":9},{"id":360009033094,"label":"I can't log in to my account?","body":"If you have forgotten your password, click in the right corner on the little figure.
You will then find a \"Reset password\" bottom.
You will receive an email to your registered email address containing a link to reset your password. If you can't find the email in your inbox, please check your spam. Please allow a couple of minutes before the email lands.
\nPlease be sure you are on the right country site when you request your password.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":8},{"id":360009031314,"label":"I forgot to use my discount code – can I add it afterwards?","body":"We are unable to apply discounts after your order has been placed.
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":8},{"id":4416361330834,"label":"A product is missing from my delivery – what should I do?","body":"Please contact us, CLICK HERE and we will help correct the problem.
Remember to enter your order number for fast and efficient handling of your case.
Creating your own account on bjornborg.com is easy. To register your information, simply click here or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your orders and receive emails about your order.
Björn Borg values your privacy. Please click here to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.
First double check the code is correct and valid - please note that promotion codes cannot be used with discounted items or in combination with other offers.
\nHow to apply your promotion code:
\n1. Enter the valid promotion code in the promotional code box \"Got promotion code or giftcard? at checkout
2. Click \"+Add\"
3. Check the sum of your order has been adjusted in accordance with the promotional offer
4. Proceed to payment
Once your order has been shipped, you can track your package by:
Unfortunately, online orders cannot be returned in physical stores. Returns must be sent back to us.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":12},{"id":360009033014,"label":"Why should I create an account?","body":"Enjoy the advantages of your own account at bjornborg.com:
\n- Order History
\n- Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.
\n- News & Exclusive Offers.
\nSign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more! Sign up right here
\n","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":10},{"id":360021095259,"label":"Which products can I return?","body":"
You have a 30-day return period. For us to approve your return, the product must:
Underwear must be returned in its unopened original packaging and be unused.
Swimwear can be returned as long as all tags are attached.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":13},{"id":360009030634,"label":"How do I return an item?","body":"If you want to make a return, CLICK HERE.
How it works:
⏱ 30-day return policy
💸 Return fee: €3.9 / local equivalent
⏱ Refund: 2–4 weeks after we receive your return
❗ Underwear must be unused and sealed
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":0},{"id":360009165233,"label":"Can I exchange a product?","body":"
Unfortunately, we are unable to administrate exchanges in our warehouse. If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product.
Return instructions CLICK HERE.
We cannot change the address after an order is placed. If the address is incorrect, please place a new order with the correct details and wait for the original order to be returned and refunded.
More information can be found under the category \"Returns & Refunds\".
If you have paid your order with a voucher, you will be refunded with a new voucher of the same amount. Our customer service will send you a voucher via email.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":14},{"id":360021073120,"label":"Can I change, add to or cancel my order?","body":"Unfortunately, it is not possible to cancel, add or change anything on an already placed order. If you ordered the wrong size, we instead recommend you to return the item and place a new order on the size you want to receive.
If you are unable to pick up your package in time, it will be sent back to us automatically within 10-14 working days. Once we have received the package in return, a refund will be made.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":12},{"id":360009165093,"label":"Do you accept returns on underwear?","body":"Underwear and swimwear (excluding swim shorts) can be returned if they are unused, unwashed, and in the original packaging with all tags attached.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":15},{"id":360021073080,"label":"Tax/VAT","body":"All orders are shipped from our warehouse in Sweden. International orders may be subject to local taxes and customs duties, depending on the destination country.
These fees are set by local customs authorities and may vary based on order value and import thresholds. They may occasionally appear as additional delivery charges.
We have no control over these costs. For more information, please contact your local customs office.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":13},{"id":360009166493,"label":"What should I do if I haven't received my order?","body":"If you have not received your order after 10 business days from dispatch, kindly double-check the tracking number. If there are no updates in the tracking within 10 days, please contact us CLICK HERE.
Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.
We recommend you to place a new order ensuring the address is correct.
To Nordic countries:
The shipping cost is FI €4.95 - 14.95 / NOK 60.00 - 150.00 / DKK 39.00 - 50.00 and free on all orders over FI €80 / NOK 800 / DKK 800.
To Europe:
The shipping cost is €4.00 (UK £3.95) and free on all orders over €80 (UK £80.00).
For some countries, we can only offer to deliver with DHL Express, for a cost of €14.95.
To the rest of the world:
The shipping cost is €14.95 and free on all orders over €150.00
USA: The shipping cost is 19.99 USD. Customs charges will apply.
Canada: The shipping cost is 19.99 CAD. Customs charges will apply.
Tax/VAT:
All orders are shipped from Sweden. International orders may be subject to local taxes and customs duties depending on the destination country.
These fees are set by local customs authorities and may vary based on order value and import thresholds. They may sometimes appear as additional charges.
We have no control over these costs. Please contact your local customs office for more information.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":16},{"id":33791320883730,"label":"Ready to check out?","body":"When you're ready to check out, go to your shopping bag to review and place your order.
If you are an existing customer and have not yet logged into your account, you can easily log in once you enter your email address.
New customers are asked to create a shopping account. This ensures that we can provide you with the best possible customer service and that your future shopping experiences are as simple and smooth as possible.
Enter your address details to continue to shipping and payment.
Select your preferred payment method and, when you're ready, click the \"Complete Purchase\" button.
An order confirmation will be sent to your email within a few minutes.
If you have registered your return on our site but have not received a return label, you can log in via www.bjornborg.com/returns and press \"Instructions\" to download your label again.
ATTENTION! Does not apply to NON-EU purchases.
When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.
DHL / BRING - Packages sent with DHL / BRING have tracking numbers and can be tracked directly on the DHL / BRING website.
BUDBEE / INSTABOX - You will receive an SMS with your shipping information, if not, please download their app.
UPS - Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website.
If there are no updates in the tracking within 10 days, please CLICK HERE and contact us so we can help you!
We always respond to our customers within 2 working days. If you did not receive a response from us, please also check your spam alt. send us a new email.
We are closed on public holidays.
","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-10-02T12:32:10Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":1},{"id":10943785955346,"label":"Return with Budbee / Instabox","body":"If you have received your delivery with Budbee / Instabox, please book your return via the SMS you received from Budbee / Instabox or go into Budbee / Instabox app to book your return.
You should not have a return label, when the driver collects the package from the box or at your home, he will have a return label with him.
Budbee / Instabox
If your order was delivered with Budbee or Instabox, book your return via the link in your delivery SMS or directly in the Budbee/Instabox app. You do not need a return label.
DHL
If your order was delivered with DHL, use the return label included in your package or the label you downloaded when registering your return on our website.
Returns take approximately 2–4 weeks from the date you send the package.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":5},{"id":35522001331474,"label":"Delivery time.","body":"Your order is shipped within 1–2 days (1–3 days after holidays).
\nStandard delivery takes 3–10 business days (Mon–Fri) after dispatch from our warehouse in Sweden, depending on the market.
\nAll orders are trackable via DHL/UPS/Bring/Budbee/Instabox. You will receive a tracking number by email once your order has shipped.
\nPackages are not shipped on public holidays. During public holidays, sale periods and weekends, the delivery time for our shipments may sometimes be longer than usual.
\nOur warehouse is closed on Swedish public holidays.
\nWithdrawal means that you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. This right is granted under EU consumer protection legislation. Once your withdrawal request has been submitted, you will receive instructions on how to return the products and receive a refund.
Withdrawal means that you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. This right is granted under EU consumer protection legislation. Once your withdrawal request has been submitted, you will receive instructions on how to return the products and receive a refund.
You should receive an order confirmation within a few minutes. If not, please check your spam folder.
Even if you haven’t received it, your order may still be processed. Please contact Customer Service before placing a new order. [CLICK HERE]
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":39595400785170,"label":"Your legal guarantee rights in the EU","body":"As a consumer you have at least two years of legal guarantee on goods you buy from us. Here is the EU's information about your rights. If you want to make a claim on a product, you will find instructions below.
Read more: europa.eu/youreurope/guarantees
","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-10-07T11:01:12Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":5,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0}],"faqTitle":"F.A.Q","preamble":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"We look forward to helping you with your inquiry.","type":"text"}]},{"type":"paragraph","content":[{"text":"Important notice for US customers:","type":"text","marks":[{"type":"bold"}]},{"type":"hard_break"},{"text":"We’ve temporarily paused orders to the US due to new tariffs, which impact our ability to deliver the experience you deserve. We’re working on a solution and truly appreciate your understanding.","type":"text"}]},{"type":"paragraph","content":[{"text":"In the meantime, you can still shop Björn Borg via ","type":"text"},{"text":"amazon.com/bjornborg. ","type":"text","marks":[{"type":"link","attrs":{"href":"http://amazon.com/bjornborg","uuid":null,"anchor":null,"target":null,"linktype":"url"}}]},{"text":"Hope to be back soon! ","type":"text"}]}]},"component":"customerServicePage","contactTitle":"How can we help you?","requestSucessLabel":"Thanks for your message!","requestErrorMessage":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"An error occurred while submitting the form. Please contact our customer service for more information.","type":"text"}]}]},"requestSucessMessage":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"We will get back to you as possible! It usually takes up to 2 working days.","type":"text"}]},{"type":"paragraph","content":[{"text":"We will answer in English.","type":"text"}]}]},"faqItemsStructuredData":[{"id":22801303633042,"label":"Do you sell Gift cards?","body":"
Unfortunately, we do not sell gift cards online.
\nIf you want to buy a gift, we offer a 30-day return policy.🎁️ 😀️
","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415075728530.json","name":"Promotions","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2026-10-01T13:11:37Z","category_id":4415071764242,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415071764242.json","name":"Promotions","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":21486405333906,"label":"Is the product in stock?","body":"If you don't see the product on our website, it is out of stock.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":20857735464594,"label":"Our stores.","body":"We have physical stores in Sweden, the Netherlands, Finland and Belgium.
\nThere are no inner shorts on our Tennis dresses. We recommend buying the matching \"Ace Minishorts\".
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":10049407052050,"label":"I don't have an answer from you.","body":"We always respond to our customers within 2 working days. If you did not receive a response from us, please also check your spam alt. send us a new email.
We are closed on public holidays.
","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":14,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522540553746,"label":"Did my subscription go through?","body":"When a bonus voucher is created, you will find it in the checkout step, provided you are logged in. If there is an active bonus check to use, you can select it under the discount code box.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":0},{"id":4415072318354,"label":"Underwear guide","body":"
You will find our underwear guide if you CLICK HERE.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4415066162066,"label":"Sports boxer","body":"Made of 90% Polyester and 10% Elastane.
\nOur Sports boxer is constructed to let you go further. Light as a feather and keeping you dry, the high-performance material, empowers you to take that extra rep. Not because you have to, but because you can.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4408205889810,"label":"The difference between Organic/Premium Cotton Stretch-boxer and Cotton Stretch-boxer.","body":"Organic/Premium Cotton Stretch-boxers are made of cotton weighing 190g / m2.
Our Cotton Stretch boxers are always in 12-, 10-, 7-, 5-, & 3-packs made of cotton weighing 170g / m2. This means that the feel and the elasticity of the Basic products can be perceived differently, mainly if you're used to the others with a slightly thicker quality.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4407058947858,"label":"Do you have a chat?","body":"
You can find our chat if you press the symbol in the lower corner \"Help\". When we are not online, our chatbot will help you as best as it can.
If the chat does not come up when you need us, you are welcome to contact us via email.
If the product is out of stock, it cannot be added to the shopping cart.
\nWhen many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur.
","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-10-02T12:28:31Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":8,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021073740,"label":"I want to complain about a product that has not been bought on bjornborg.com.","body":"In order to get your claim handled, we kindly ask you to contact the store where they were purchased as a distributor we cannot exchange/judge any complaints from direct customers. Claims like these need to be handled by the original point of purchase so please contact the store and they'll help you further. My best advice to you is either to go back to the store or email them.
","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-10-07T11:01:12Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":5,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021095459,"label":"Is it possible to buy boxers separately?","body":"Our boxers are only sold in the packaging that you see on the site. It is not possible to buy a color or a print separately if the product is not sold as a 1-pack.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360021091039,"label":"Can I call you by phone?","body":"The Björn Borg customer service team handles all support via e-mail and not via telephone.
If you have questions about your order, please CLICK HERE to contact us and we will help you! Our aim is to answer all emails within two working days, 9-16 CET.
Send us a request in the form at the bottom of this page, or press the small \"Help\" symbol in the bottom corner.
\nWe aim to respond to all emails within two working days.
\n
We are open and at your service (CET):
Monday - Friday 09:00 to 16:00
Saturday, Sunday and Swedish public holidays: Closed
We create sports fashion designed to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360021067780,"label":"When will I receive my sale order?","body":"During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the webshop, please consult our terms and conditions.
During Black Friday: Order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!
","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-10-02T12:28:31Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":8,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021059899,"label":"Where is my order?","body":"When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.
\n\n
BUDBEE - You will receive an SMS with your shipping information, if not, please download their app.
DHL - Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website.
UPS - Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website.
If there are no updates in the tracking within 10 days, please CLICK HERE and contact us so we can help you!
Find the right size using our size guide.
","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001928693.json","name":"Size guide","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001928693-Size-guide","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2026-10-01T13:27:41Z","category_id":360000855993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000855993.json","name":"Size guide","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000855993-Size-guide","outdated":false,"position":6,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167193,"label":"My discount code doesn’t work – what should I do?","body":"Discount codes cannot be used on already discounted prices or in combination with other offers.
","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-10-02T12:28:31Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":8,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167173,"label":"I purchased something just before the sale started, can I get the sale prices on my order?","body":"
In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.
\nBjörn Borg works actively to reduce our carbon footprint as well as secure good working conditions and respect the human rights of people manufacturing our products.
For full insight in our sustainability work, check out THIS LINK.
Cotton underwear should not be washed over 40 degrees nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener or tumble dry.
\nWe do recommend you to consult the washing instructions in your product for detailed care instructions.
","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-10-01T13:27:28Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":7,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-10-16T08:40:13Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360009032394,"label":"I want to claim my product / damaged / broken","body":"1. CLICK HERE to register your complaint. We need a photo of the damaged product, where our logo is clearly visible, along with a written description explaining the problem. Do not return the product to us, please keep it until you have received a response from us.
\n\n
2. Once our customer service has handled and approved your complaint, they will contact you via email.
","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-10-07T11:01:12Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":5,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009031734,"label":"What are my payment options?","body":"For your convenience, we offer a wide range of the most popular payment methods when shopping on our site.
\nThe displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which have to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.
","section":{"id":360001926113,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926113.json","name":"Payment","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926113-Payment","outdated":false,"position":0,"created_at":"2018-09-11T12:44:41Z","updated_at":"2025-12-10T15:05:51Z","category_id":360000842694,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842694,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842694.json","name":"Payment","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842694-Payment","outdated":false,"position":4,"created_at":"2018-09-11T12:43:54Z","updated_at":"2026-10-16T08:40:13Z","description":"What payment options are offered?","source_locale":"en-us"}},"position":0},{"id":360009165793,"label":"I have not received my order confirmation.","body":"You should receive an order confirmation within a couple of minutes. If you have not received this email please check the spam folder of your email account.
Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact our Customer Service before you place another order at our website. CLICK HERE to contact us!
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":4444498445202,"label":"Will I keep my bonus if I make a return? ","body":"Yes, you will be able to keep your bonus check upon return. We will notify you via email when your return has been received and what your new bonus check code is.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":2},{"id":4412546396178,"label":"When will I receive my refund?","body":"Your refund will be processed once we have received and checked your return. This usually takes 2–4 weeks from the date you sent the package.
Unfortunately, we cannot resend a package that has been returned to us. We will refund you as soon as we receive the return.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":7},{"id":4444472785554,"label":"For how long is my bonus check valid? ","body":"Your bonus check is valid for 6 months.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":3},{"id":360009072154,"label":"Can't place order?","body":"Having trouble placing your order? Try the following steps:
\nRefresh the page or try placing your order from another device (like a mobile phone or computer).
\nIf the issue continues, switch to another browser. Our site works best with Google Chrome.
\nTry a different payment method. For example, if you used invoice last time, try paying by card instead.
\nStill not working? Contact us here and we’ll help you out!
\nIf money was withdrawn despite a failed order:
\nThe amount will be automatically refunded within 1–5 business days, or adjusted on your invoice.
\nIf the refund takes longer, please reach out to your bank for details on their processing times.
\nUnfortunately, it is not possible to combine 2 placed orders. These will be sent in separate packages.
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":4},{"id":4444470502546,"label":"How much do I need to spend to get a bonus check? ","body":"To get a bonus check you need to reach 1000 Points = 100€ / 100$ / 100£.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":4},{"id":360021073020,"label":"Delivery time.","body":"Your order is shipped within 1–2 days (1–3 days after holidays).
\nStandard delivery takes 3–10 business days (Mon–Fri) after dispatch from our warehouse in Sweden, depending on the market.
\nAll orders are trackable via DHL/UPS/Bring/Budbee/Instabox. You will receive a tracking number by email once your order has shipped.
\nPackages are not shipped on public holidays. During public holidays, sale periods and weekends, the delivery time for our shipments may sometimes be longer than usual.
\nOur warehouse is closed on Swedish public holidays.
\nThe order will only appear on your account when it is sent, provided you were logged in when the purchase was made.
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":5},{"id":4444384044434,"label":"How do I collect bonus points? ","body":"As a TEAM BORG member, you´ll get a 5% bonus on everything you shop. 1€ / 1$ / 1£ = 10 points.
\n1000 points = 1 voucher á €5.00
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":5},{"id":4444401601810,"label":"How does the membership levels affect me? ","body":"When a bonus voucher is created, 1000p is removed per each bonus check. But you keep your total bonus that governs what membership level you are at.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":6},{"id":4444294372370,"label":"Can I change the delivery method?","body":"Unfortunately, we have no technical possibility to change the delivery method in your order afterward.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":8},{"id":360021073620,"label":"I don't want to receive the newsletter.","body":"At the bottom of a received newsletter there is a link you can click to unsubscribe from our newsletter. If this does not work, please send us a message here in the widget and we will help you.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":7},{"id":4416361489170,"label":"What should I write in the second address field at checkout?","body":"In addition to the mandatory address fields marked with (*), you have the option of entering additional information in the second address field. This is available for any other information that is necessary for or facilitates delivery, for example:
\nCompany name
\nApartmentnumber
\nc / o
\nIf you have a short and simple delivery address, you can leave the field blank as it is not mandatory.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":9},{"id":360009033094,"label":"I can't log in to my account?","body":"If you have forgotten your password, click in the right corner on the little figure.
You will then find a \"Reset password\" bottom.
You will receive an email to your registered email address containing a link to reset your password. If you can't find the email in your inbox, please check your spam. Please allow a couple of minutes before the email lands.
\nPlease be sure you are on the right country site when you request your password.
","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":8},{"id":360009031314,"label":"I forgot to use my discount code – can I add it afterwards?","body":"We are unable to apply discounts after your order has been placed.
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":8},{"id":4416361330834,"label":"A product is missing from my delivery – what should I do?","body":"Please contact us, CLICK HERE and we will help correct the problem.
Remember to enter your order number for fast and efficient handling of your case.
Creating your own account on bjornborg.com is easy. To register your information, simply click here or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your orders and receive emails about your order.
Björn Borg values your privacy. Please click here to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.
First double check the code is correct and valid - please note that promotion codes cannot be used with discounted items or in combination with other offers.
\nHow to apply your promotion code:
\n1. Enter the valid promotion code in the promotional code box \"Got promotion code or giftcard? at checkout
2. Click \"+Add\"
3. Check the sum of your order has been adjusted in accordance with the promotional offer
4. Proceed to payment
Once your order has been shipped, you can track your package by:
Unfortunately, online orders cannot be returned in physical stores. Returns must be sent back to us.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":12},{"id":360009033014,"label":"Why should I create an account?","body":"Enjoy the advantages of your own account at bjornborg.com:
\n- Order History
\n- Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.
\n- News & Exclusive Offers.
\nSign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more! Sign up right here
\n","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-10-01T13:02:06Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":9,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-10-16T08:40:13Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":10},{"id":360021095259,"label":"Which products can I return?","body":"
You have a 30-day return period. For us to approve your return, the product must:
Underwear must be returned in its unopened original packaging and be unused.
Swimwear can be returned as long as all tags are attached.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":13},{"id":360009030634,"label":"How do I return an item?","body":"If you want to make a return, CLICK HERE.
How it works:
⏱ 30-day return policy
💸 Return fee: €3.9 / local equivalent
⏱ Refund: 2–4 weeks after we receive your return
❗ Underwear must be unused and sealed
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":0},{"id":360009165233,"label":"Can I exchange a product?","body":"
Unfortunately, we are unable to administrate exchanges in our warehouse. If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product.
Return instructions CLICK HERE.
We cannot change the address after an order is placed. If the address is incorrect, please place a new order with the correct details and wait for the original order to be returned and refunded.
More information can be found under the category \"Returns & Refunds\".
If you have paid your order with a voucher, you will be refunded with a new voucher of the same amount. Our customer service will send you a voucher via email.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":14},{"id":360021073120,"label":"Can I change, add to or cancel my order?","body":"Unfortunately, it is not possible to cancel, add or change anything on an already placed order. If you ordered the wrong size, we instead recommend you to return the item and place a new order on the size you want to receive.
If you are unable to pick up your package in time, it will be sent back to us automatically within 10-14 working days. Once we have received the package in return, a refund will be made.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":12},{"id":360009165093,"label":"Do you accept returns on underwear?","body":"Underwear and swimwear (excluding swim shorts) can be returned if they are unused, unwashed, and in the original packaging with all tags attached.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":15},{"id":360021073080,"label":"Tax/VAT","body":"All orders are shipped from our warehouse in Sweden. International orders may be subject to local taxes and customs duties, depending on the destination country.
These fees are set by local customs authorities and may vary based on order value and import thresholds. They may occasionally appear as additional delivery charges.
We have no control over these costs. For more information, please contact your local customs office.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":13},{"id":360009166493,"label":"What should I do if I haven't received my order?","body":"If you have not received your order after 10 business days from dispatch, kindly double-check the tracking number. If there are no updates in the tracking within 10 days, please contact us CLICK HERE.
Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.
We recommend you to place a new order ensuring the address is correct.
To Nordic countries:
The shipping cost is FI €4.95 - 14.95 / NOK 60.00 - 150.00 / DKK 39.00 - 50.00 and free on all orders over FI €80 / NOK 800 / DKK 800.
To Europe:
The shipping cost is €4.00 (UK £3.95) and free on all orders over €80 (UK £80.00).
For some countries, we can only offer to deliver with DHL Express, for a cost of €14.95.
To the rest of the world:
The shipping cost is €14.95 and free on all orders over €150.00
USA: The shipping cost is 19.99 USD. Customs charges will apply.
Canada: The shipping cost is 19.99 CAD. Customs charges will apply.
Tax/VAT:
All orders are shipped from Sweden. International orders may be subject to local taxes and customs duties depending on the destination country.
These fees are set by local customs authorities and may vary based on order value and import thresholds. They may sometimes appear as additional charges.
We have no control over these costs. Please contact your local customs office for more information.
","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-10-01T12:10:55Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-10-16T08:40:13Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":16},{"id":33791320883730,"label":"Ready to check out?","body":"When you're ready to check out, go to your shopping bag to review and place your order.
If you are an existing customer and have not yet logged into your account, you can easily log in once you enter your email address.
New customers are asked to create a shopping account. This ensures that we can provide you with the best possible customer service and that your future shopping experiences are as simple and smooth as possible.
Enter your address details to continue to shipping and payment.
Select your preferred payment method and, when you're ready, click the \"Complete Purchase\" button.
An order confirmation will be sent to your email within a few minutes.
If you have registered your return on our site but have not received a return label, you can log in via www.bjornborg.com/returns and press \"Instructions\" to download your label again.
ATTENTION! Does not apply to NON-EU purchases.
When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.
DHL / BRING - Packages sent with DHL / BRING have tracking numbers and can be tracked directly on the DHL / BRING website.
BUDBEE / INSTABOX - You will receive an SMS with your shipping information, if not, please download their app.
UPS - Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website.
If there are no updates in the tracking within 10 days, please CLICK HERE and contact us so we can help you!
We always respond to our customers within 2 working days. If you did not receive a response from us, please also check your spam alt. send us a new email.
We are closed on public holidays.
","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-10-02T12:32:10Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-10-16T08:40:13Z","description":"","source_locale":"en-us"}},"position":1},{"id":10943785955346,"label":"Return with Budbee / Instabox","body":"If you have received your delivery with Budbee / Instabox, please book your return via the SMS you received from Budbee / Instabox or go into Budbee / Instabox app to book your return.
You should not have a return label, when the driver collects the package from the box or at your home, he will have a return label with him.
Budbee / Instabox
If your order was delivered with Budbee or Instabox, book your return via the link in your delivery SMS or directly in the Budbee/Instabox app. You do not need a return label.
DHL
If your order was delivered with DHL, use the return label included in your package or the label you downloaded when registering your return on our website.
Returns take approximately 2–4 weeks from the date you send the package.
","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-10-02T12:34:28Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":3,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-10-16T08:40:13Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":5},{"id":35522001331474,"label":"Delivery time.","body":"Your order is shipped within 1–2 days (1–3 days after holidays).
\nStandard delivery takes 3–10 business days (Mon–Fri) after dispatch from our warehouse in Sweden, depending on the market.
\nAll orders are trackable via DHL/UPS/Bring/Budbee/Instabox. You will receive a tracking number by email once your order has shipped.
\nPackages are not shipped on public holidays. During public holidays, sale periods and weekends, the delivery time for our shipments may sometimes be longer than usual.
\nOur warehouse is closed on Swedish public holidays.
\nWithdrawal means that you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. This right is granted under EU consumer protection legislation. Once your withdrawal request has been submitted, you will receive instructions on how to return the products and receive a refund.
Withdrawal means that you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. This right is granted under EU consumer protection legislation. Once your withdrawal request has been submitted, you will receive instructions on how to return the products and receive a refund.
You should receive an order confirmation within a few minutes. If not, please check your spam folder.
Even if you haven’t received it, your order may still be processed. Please contact Customer Service before placing a new order. [CLICK HERE]
","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-10-01T13:06:32Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":1,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-10-16T08:40:13Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":39595400785170,"label":"Your legal guarantee rights in the EU","body":"As a consumer you have at least two years of legal guarantee on goods you buy from us. Here is the EU's information about your rights. If you want to make a claim on a product, you will find instructions below.
Read more: europa.eu/youreurope/guarantees
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